The Boston Celtics might want to black out their Game 1 loss to the Miami Heat in the Eastern Conference finals on Wednesday, but for viewers of YouTube TV, the game literally blacked out during the fourth quarter.
Fans posted photos of their frozen screens or GIFs of their emotional state on social media and tagged YouTube TV with their complaints that they couldn’t watch the game.
The screen said ‘TNT is temporarily down(.) We’re working on it and we’ll be back soon.’ Several people said they were instead left to watch the trailer for the live-action ‘The Little Mermaid’ on loop.
The Team YouTube support desk responded with a statement on Twitter, saying, ‘if you have an issue watching the Miami Heat vs. Boston Celtics game on TNT, we’re aware of it & our team is working on a fix – thx so much for your patience!’
The account also noted that users might have had increased difficulty watching the game if they were streaming multiple channels.
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Last month, YouTube TV announced that it was taking over the rights for NFL Sunday Ticket. This is the first time in 29 years a different service will host the football product besides DirecTV, who debuted the package of games in 1994. Fans can still subscribe to NFL Sunday Ticket without having the full YouTube TV package. Subscribers can purchase it for a discounted rate of $249 through June 6. Non-subscribers can get it for $349 through the same date when the rate goes up to $449.
In March, the streaming platform raised its price by $8, to $72.99 per month. It was the first increase in three years.